Refund Policy

Last updated: 18 June 2026

This Refund Policy applies to purchases of Dandy Flow, a digital software subscription sold through our online store at https://dandyflow.com (the “Store”), operated by ZAMOWFILM Damian Nojek (“we”, “us”, “our”).

1. Digital product

Dandy Flow is a digital product. After purchase you receive:

  • a license key by email, and
  • access to download and install the plugin.

No physical goods are shipped.

2. Subscription plans

Dandy Flow is sold as a recurring subscription (monthly or yearly). By subscribing, you authorize us (via Shopify Payments) to charge your payment method each billing period until you cancel.

  • You may cancel at any time in your customer account at https://dandyflow.com/account.
  • After cancellation, access remains active until the end of the current paid billing period.
  • Canceling stops future charges; it does not automatically refund past payments.

3. Refunds for subscription charges

3.1 Before license activation

If you have not activated your license key in the Dandy Flow plugin, you may request a refund within 14 days of the charge by contacting us at office@dandyflow.com with your order number.

If approved, we will revoke the unused license key and refund the applicable payment to your original payment method. Processing times depend on your bank or card issuer (typically 5-10 business days).

3.2 After license activation

Once a license key has been activated in the plugin, the digital product is considered delivered and used. In that case:

  • We generally do not offer refunds for that billing period.
  • You may still cancel the subscription to prevent future charges.

This reflects the nature of instant digital delivery: activation binds the license to your device(s) and enables full use of the software.

3.3 Renewal charges

Subscription renewals are generally non-refundable once the renewal period has started and the license remains active, except where required by applicable law or at our discretion in cases of billing error or duplicate charge.

4. EU / UK right of withdrawal (digital content)

If you are a consumer in the European Union or United Kingdom, you normally have a 14-day right to withdraw from distance contracts. For digital content delivered immediately:

  • By completing your purchase and requesting immediate access (license key and download), you acknowledge that delivery begins before the withdrawal period ends.
  • Once the license key is activated, you expressly agree that you lose the right of withdrawal for that delivery, to the extent permitted by law.

5. Chargebacks and abuse

If a chargeback or payment dispute is filed without contacting us first, we may suspend or revoke the associated license while the dispute is reviewed. Fraudulent or abusive refund requests may result in permanent account or license termination.

6. How to request a refund or help

Contact us at office@dandyflow.com and include:

  • your order number,
  • the email used at checkout, and
  • a brief description of the issue.

We aim to respond within 2 business days.

7. Contact

ZAMOWFILM Damian Nojek
Solna 3 lok. 3
85-862 Bydgoszcz, Poland
Email: office@dandyflow.com
NIP: 9532813636
REGON: 542670494

This policy does not limit any mandatory consumer rights under the laws of your country of residence.